Privacy Policy

Effective Date: 15 Dec 2024

At NETCOMPUTEC, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information in compliance with the Personal Data Protection Law (PDPL) of Bahrain, General Data Protection Regulation (GDPR), and California Consumer Privacy Act (CCPA).

By using our website or services, you acknowledge and agree to the practices outlined in this Privacy Policy.

1. Information We Collect

We may collect personal and non-personal information from you when you visit our website, register for an account, make a purchase, or engage with our services. The types of information we collect include:

Personal Identification Information: This includes your name, email address, phone number, billing address, shipping address, payment details, and any other information you provide to us.
Non-Personal Identification Information: This includes data such as your browser type, device type, IP address, referring website, and browsing behavior on our site.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your user experience. These technologies help us understand your usage patterns, preferences, and improve our website’s functionality.

2. How We Use Your Information

We may use your personal information for the following purposes:

To process transactions, orders, and payments.
To send order confirmations, invoices, and other essential communications.
To provide customer support, including responding to inquiries and resolving issues.
To personalize your experience and improve our website, products, and services.
To send promotional communications, newsletters, or other marketing materials, with your consent, where required by applicable laws.
To comply with legal obligations, such as tax reporting or legal disputes.

3. Legal Basis for Processing Personal Data (GDPR)

We process your personal data based on the following legal grounds:

Consent: When you provide us with your consent to process your data (e.g., subscribing to marketing communications).
Contractual Necessity: To perform a contract with you (e.g., fulfilling orders or providing services).
Legal Obligation: When we are legally required to process your data (e.g., complying with tax and legal obligations).
Legitimate Interests: When it is necessary for our legitimate interests (e.g., improving our website and services, marketing, etc.), provided your interests and rights do not override these interests.

4. Data Security

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. While we take steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Sharing Your Information

We do not sell or trade your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our website, processing transactions, and delivering services to you, provided that these third parties adhere to strict data protection standards. We may also disclose your information if required by law, or if necessary to protect our legal rights or the safety of others.

6. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy or as required by law. For example, we may retain certain information for a period of 2 years to comply with legal or regulatory requirements, or until you request deletion, whichever comes first.

7. Your Rights Under Bahrain's PDPL

You have the right to:

Access: You can request a copy of your personal data.
Rectification: You can request the correction of inaccurate or incomplete personal data.
Erasure: You may request that we delete your personal data, subject to legal exceptions.
Objection: You have the right to object to the processing of your personal data in certain cases.

8. Your Rights Under GDPR

Depending on your location, you may have the following rights under the General Data Protection Regulation (GDPR):

Right to Access: You may request a copy of the personal information we hold about you.
Right to Rectification: You can request that we correct or update any inaccurate or incomplete personal data.
Right to Erasure: You may request the deletion of your personal data, subject to applicable legal exceptions.
Right to Restriction of Processing: You can request that we restrict the processing of your personal data in certain circumstances.
Right to Data Portability: You can request the transfer of your personal data in a structured, commonly used, and machine-readable format.
Right to Object: You may object to the processing of your personal data in certain situations, including for direct marketing purposes.
Right to Withdraw Consent: If we rely on your consent for processing personal data, you have the right to withdraw that consent at any time.

9. Your Rights Under CCPA

For California residents, the California Consumer Privacy Act (CCPA) provides you with the following rights:

Right to Know: You have the right to request access to the personal data we have collected about you in the past 12 months.
Right to Deletion: You may request that we delete your personal data, subject to certain exceptions.
Right to Opt-Out: You can opt-out of the sale of your personal data to third parties (if applicable).
Right to Non-Discrimination: You have the right to be free from discrimination if you exercise any of your CCPA rights.

To exercise these rights, please contact us using the contact details provided below.

10. Do Not Sell My Personal Information (CCPA)

Under the California Consumer Privacy Act (CCPA), California residents have the right to opt-out of the sale of their personal information. We do not sell your personal data to third parties. However, if this changes in the future, you will be able to exercise your right to opt-out. To request more information about the sale of your personal data, please contact us at:
+973 17 423 182

11. Cross-Border Data Transfers

Your personal data may be transferred to and processed in countries outside Bahrain, including the European Union (EU) and other regions. By using our services, you consent to such transfers, subject to safeguards being in place to protect your data.

12. Third-Party Websites

Our website may contain links to third-party websites. These external sites are not under our control, and we are not responsible for their privacy practices or content. We encourage you to read their privacy policies before submitting any personal information.

13. Data Breach Notification

In the event of a data breach that could compromise your personal data, we will notify you within 72 hours of becoming aware of the breach, as required under the General Data Protection Regulation (GDPR). We will provide you with information about the breach, including the nature of the breach, the data affected, and the steps we are taking to mitigate its impact.

14. Children’s Privacy

NETCOMPUTEC does not knowingly collect personal information from children under the age of 13. If we learn that we have inadvertently collected personal data from a child under the age of 13, we will take steps to delete that information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or other reasons. When we make changes, we will update the “Effective Date” at the top of this page. We encourage you to periodically review this Privacy Policy to stay informed about how we protect your privacy.

16. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

NETCOMPUTEC
Building 726 Road 2812 Karzakkan 1028
customercare@netcomputec.com
+973 17 423 182

You may also contact us if you wish to lodge a complaint regarding the processing of your personal data.