Order & Return
Order Placement
- Order Confirmation: Once you place an order, you will receive an order confirmation email.
- Order Processing: We aim to process orders within 2 business days.
- Order Shipment: You will receive a shipping confirmation email with tracking information once your order is shipped.
Shipping
- Shipping Costs: Shipping costs are calculated at checkout and may vary based on your location and order total.
- Shipping Time: Estimated delivery times may vary depending on your location and shipping method.
- Shipping Carrier: We typically use Aramex for shipping.
- Shipping Address: Please ensure your shipping address is accurate and complete to avoid delays.
Returns and Exchanges
- Return Window: You may return items within 15 days of delivery.
- Return Condition: Items must be returned in their original condition, unused, and with all tags and packaging.
- Return Process:
- Contact our customer support to initiate the return process.
- Package the item securely and include a copy of your order confirmation.
- Ship the item to the return address provided by our customer support.
Local Returns and Exchanges
- Return Shipping: For local returns, we may offer a prepaid return shipping label or a store credit.
- Refund or Exchange: Once we receive the returned item and verify its condition, we will process your refund or exchange.
International Returns and Exchanges
- Return Shipping: For international returns, you will be responsible for the cost of return shipping. We recommend using a trackable shipping service.
- Customs Duties and Taxes: Please note that any original shipping and handling charges, as well as any import duties and taxes incurred on the original order, are non-refundable.
- Refund or Exchange: Once we receive the returned item and verify its condition, we will process your refund or exchange, excluding original shipping costs and any import duties or taxes.
Damaged or Defective Items
- Report Damage: If you receive a damaged or defective item, please contact our customer support immediately.
- Return Instructions: We will provide you with specific return instructions and a prepaid shipping label (for local customers) or a return shipping label (for international customers).
For more detailed information or specific questions, please contact our customer support at customercare@netcomputec.com +973 17 423 182.
NETCOMPUTEC
Building 726 Road 2812 Karzakkan 1028
https://www.netcomputec.com